Straight answers
Everything people actually ask, minus the corporate fog.
Orders & Shipping
How long does delivery take?
Processing takes 1–3 business days, then delivery typically runs 7–14 business days with tracking the entire way. Some products ship from overseas fulfillment centers, so this is not a 2-day delivery service—and we would rather tell you that up front.
How much is shipping?
Free on orders over $59. Under that, flat $4.95.
Do you ship outside the U.S.?
Not currently. All 50 states, yes.
Where's my tracking number?
It emails automatically when your order ships. If it's been 4+ business days with no tracking, something's off — email info@petgadgetz.com and we'll chase it down.
Returns & Guarantee
What exactly is the 60-day Pet-Approved Guarantee?
Your pet gets 60 days from delivery to render a verdict. If the gadget is ignored, rejected, or judged unworthy, email us for a full refund — used items included. Return postage is on you for satisfaction returns. If an item arrives damaged, defective, incorrect, or missing something and you report it within 30 days of delivery, we cover the return label if one is needed.
What if the item is damaged, defective, incorrect, or missing something?
Photograph the issue and email us within 30 days of delivery. We cover the return label if one is needed and send a replacement or refund — your choice. The separate 60-day satisfaction guarantee remains in place; after the issue-report window, its standard return-postage terms apply.
Are there restocking fees?
No. Never.
Products
Do any products require a subscription?
None of the current lineup requires one. The AirTag holder deliberately uses Apple's free Find My network instead of a monthly-fee GPS service. Any future product with a required plan will say so in its specs — before you buy.
Why are some products on a waitlist?
Because we won't accept an order we cannot confidently fulfill. When quality or availability cannot be confirmed, the product pauses and takes waitlist signups instead of orders. It returns after those checks pass.
Where do products ship from?
A mix of U.S. and overseas fulfillment centers, depending on the product. We check quality and availability before enabling checkout—which is why the catalog is intentionally focused.
Payment
How is payment handled?
Entirely through Stripe — cards, Apple Pay, Google Pay, Link, and Cash App Pay. Your card number never touches our servers.
Who charges my card?
PetGadgetz is operated by Vivid Resources LLC. Your card statement will show "WI FILINGS* PETGADGETZ" — if you see that after shopping here, it's us, not a mystery charge.
Didn't find it? Ask a human.